Alaska Silk Pie Co.

     Ingredients for Our Dark Chocolate Silk
          Guittard Chocolate (chocolate liquor)
          Medosweet Butter (milk cream)
          Medosweet Cream (milk)
          National Food Corp Pasteurized Egg (whole egg)
          Sugar

     Ingredients for Our White Chocolate Silk
          Guittard White Chocolate (sugar, cocoa butter, milk, soya lecithin, pure vanilla)
          National Food Corp Pasteurized Egg (whole egg)
          Medosweet Butter (milk cream)

From these two chocolate bases made from scratch by hand here at our bakery from the above ingredients, all desserts are made. If the dessert calls for a cake layer, that cake is baked here at our bakery from scratch....NO MIXES ARE USED. All of our flavorings come from Vita Pakt in Los Angeles which is a division of Sunkist and is derived from all natural purees.

1. Are any of your desserts GLUTEN FREE?....."YES"
Several of our desserts are gluten free but they are manufactured in a bakery that uses glutens and nuts in some of their other products.

The following products are *ARE* GLUTEN FREE (click here to go to our desserts)
          1. Chocolate Eternity
          2. Pumpkin Pecan Grand Marnier
          3. Cafe Diablo
          4. Royal Raspberry
          5. Mocha Mint
          6. Rocky Road
          7. Banana Split
          8. Turtle Silk
          9. Caramel Mt. Madness

1. Any of our Silk Desserts can be prepared for you "Gluten Free"
just by changing the crusts on most of them. Our desserts with cake of course could be made using rice flour but we would require a minimum of 3 weeks lead to manufacture.

2. Do you have any desserts for DIABETICS?
Our white chocolate based desserts do not have any sugar added other than the sugar used to manufacture the white chocolate itself.

As for our dark chocolate silk, the sugar is only 20% of the overall dessert. If the chocolate dessert includes ganache, we use a semi sweet chocolate and we do NOT add any sugar to our ganache recipe white or dark.

See the testimonial by Shirley MacDowell of Palm Springs, CA., she is a diabetic.

3. How long can I keep my dessert in the refrigerator after it has been thawed?
We suggest only keeping it in the refrigerator for no more than 7 days but it can be re-frozen 3 times without compromising the quality. Many of our customers like to thaw their desserts, pre-slice them and place them back in the freezer therefore enabling them to take out one slice at a time.

4. Can I re-freeze my dessert once it has been thawed....YES!
You can re-freeze your dessert 3 times without compromising the quality of the dessert unless it has a cake layer. If the dessert has a cake layer, you will only want to re-freeze one more time.   DO NOT throw away your dessert box in which it was shipped. This box will greatly increase the shelf life of the product. You should be able to keep your dessert for a minimum of 3 MONTHS.

5. What is the BEST way to re-freeze my dessert?
Be sure to save the box your dessert was shipped in as this will ensure against freezer burn and those unusual tastes that sometimes invade your freezer and then transfer to your frozen food.

6. How should I wrap my dessert for re-freezing?
You should place the remaining dessert in the freezer just overnight and when completely frozen, wrap your dessert in plastic wrap then place the dessert back in the shipping box with the center cut out. Place the styro top back on the top of the dessert, close the top of the box and your dessert should be good for at least 3 months ... OH MY....will it really last that long...better watch out for midnight raiders!

7. NUTS and NUT ALLERGIES:
Our desserts are prepared in a kitchen that USES NUTS in other products.

8. Are there Allergens in this product.....YES!
There is dairy in all of our products: eggs, butter and cream in everything we manufacture. We use a pasteurized egg in our Silk to insure against Salmonella. The pasteurized egg is heated to 161 degrees for 3 minutes to kill any and all Salmonella in our egg products and is produced by a local company, National Food Corp. in Everett, WA.

9. Can I place an order with a FUTURE SHIP DATE?..........YES YOU May!
Many of our customers have asked if they can place an order and have it shipped at a later date? The answer is YES. There is a field just before you enter your credit card information that allows you to tell us what day you would like your dessert shipped. REMEMBER....for the most economical shipping method which is FED EX 2nd DAY...we only ship on Mon, Tues, or Wed. ONLY

10. Can I enclose a GIFT MESSAGE......YES YOU MAY!
Just below the shipping date field there is a gift message field. Just type in your message and we will make sure the gift card is placed in a pouch on top of the box. There are two different fields to place your gift message. You may do it before your credit card information or in the same screen as your credit card information. Alaska Silk Pie hand writes every gift card to give your gift that personal touch.

SHIPPING RULES and RETURN POLICY!

Alaska Silk Pie Customer Privacy Policy

Our privacy policy covers the collection, use, and disclosure of personal information that may be collected by our website anytime you interact with our company, such as when you visit our website, when you purchase our products and/or services, or when you call our sales or support associates. Your privacy is a priority and we go to great lengths to protect it.

We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and/or services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest announcements, updates, special offers, and events that you might like to hear about.

Collection and Use of Your Personal Information

When you interact with our website, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, contact preferences, and your credit card information. We collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our website, products, and services are of most interest to you.

We may use personal information to provide products that you have requested as well as for auditing, research, and analysis to improve our current products/services.

Except as described in this statement, our company will not disclose your personal information and its controlled subsidiaries and affiliates without your consent. We do not sell or rent your contact information to other marketers or partners.

Security We Use to Protect Your Personal Information

We take precautions - including administrative, technical, and physical measures - to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.